What does it mean to be an artist in the collective?
The collective is made up of solo practitioners and represented artists who we’ve built relationships with over many years or were recently discovered. We’re also excited to welcome new artists and designers to the collective as it continues to grow. If you are interested in recommending someone you know or joining yourself, reach out at email@example.com with the subject line: Interested in Joining the Collective and samples of your work.
Can I arrange a commission if I am interested in a custom piece or site-specific work by an artist in the collective?
Many of our artists enjoy collaborating with others and creating custom works for clients! Reach out with what you have in mind and which artist you’d be interested in arranging a commission with at firstname.lastname@example.org. If it is possible, we will make it happen!
Can I view a work in person or visit the studio of one of your artists to see other works by them?
If you would like to set up an in-person viewing for a work you are interested in purchasing or an artist or maker you are interested in meeting, contact us at email@example.com with the name of the piece, the artist, and your availability and we will arrange it if possible!
Shipping & Handling
How are shipping costs determined?
Shipping and taxes will be calculated at checkout. Works larger than 30” or >25 lbs. will require custom shipping arrangements. Once checkout is complete, please allow 24-48 hrs. to receive delivery details and any additional shipping amendments for custom installation or special handling. Insurance and installation is the responsibility of the buyer, however Komo can assist with providing either at an additional cost. If you would like to receive your custom shipping quote before purchase, contact firstname.lastname@example.org with your complete delivery address and we will respond in 24-48 hrs.
Do you offer custom installation for paintings and/or sculptures?
We offer custom installation for our large-scale paintings and sculpture for an additional charge. We also have relationships with people all over the country who can help install smaller works. If you would like help with installation, reach out at email@example.com.
Do you ship internationally, to Hawaii or Alaska?
Not at this time. We currently only ship to the 48 contiguous states.
How do oversize/custom delivery returns work?
If your item was marked as oversize and was delivered via custom shipping services, please contact firstname.lastname@example.org to arrange your return. Due to the size of these items, we are unable to issue ground return labels. Freight returns will be issued a refund less original shipping and handling charges in addition to a 20% restocking fee from the original product price. Return requests will be accepted within 30 days of the delivery. Orders that are canceled in transit or refused at delivery due to non-damage reasons are also subject to a 20% restocking fee.
Please contact us within 48 hours of your delivery to file a damage claim. All items must be fully inspected by the consignee and any damages or incorrect items must be noted before signing for your delivery.
How long will it take for my delivery to arrive?
Paintings and Sculptures will ship between 1-3 business days after your order is placed.
Oversize products (paintings >30 inches and large furniture) will ship 1-3 weeks after your order is placed and arrival date will depend on your delivery zip code and availability to receive the item. Our delivery partner will reach out to you 1-3 days before delivery to schedule a time window that works. On delivery day, our delivery partner will bring the item into your room of choice, unpack and install it if needed for an extra charge, and discard the packaging materials if you request it. (If you might want to return it, make sure to keep the packaging.)
What Counts as an Artwork's Proof of Authenticity?
An artwork’s proof of authenticity can take many different forms, from invoices to signatures to an actual certificate. These documents map the history of the artwork and may reveal stories about the piece that you can tell for years to come. While many works are signed or marked by the artist themselves, some may not be. A certificate of authenticity (COA) is a document that verifies the artwork’s authenticity. All works are certified authentic and come with a Komo Certificate of Authentication upon delivery.